Request for Proposals (RFP)Production and support creation of user centric platform manualsTechnical Manual Production SpecialistSummary InformationRA Department: Customer CareLocation(s): The NetherlandsCommitment: 32 hours a week till end of AugustDesired start date and duration: Beginning of July 2025 (as early as possible)Under direction of: Customer Operations Services ManagerAbout the Rainforest AllianceThe Rainforest Alliance (RA) is an international nonprofit organization working at the intersection of business, agriculture, and forests to make responsible business the new normal. We are building an alliance to protect forests, improve the livelihoods of farmers and forest communities, promote their human rights, and help them mitigate and adapt to the climate crisis. We envision a world where people and nature thrive in harmony.The Rainforest Alliance is creating a more sustainable world by using social and market forces to protect nature and improve the lives of farmers and forest communities.For more information, please visit .OverviewJoin Us in Enhancing User Experience Through High-Quality ManualsAs the Rainforest Alliance rapidly advances in system development, we are seeking hands-on support to create and ensure the quality of our new user manuals. These manuals play a critical role in helping our external stakeholders onboard smoothly and navigate our platforms with confidence.We are looking for a proactive and detail-oriented individual to support us in the following areas:Content Development: Assist in creating user-centric manuals by providing guidance and training to ensure clarity, accessibility, and relevance.Quality Assurance: Review and refine content to meet the high standards expected of technical user manuals.Graphic Enhancement: Design and enhance visual elements to improve usability and align with our communications guidelines.Availability: 4 days per week, from now until mid-August (approximately 1.5 to 2 months).Consultancy Scope of WorkMain Objectives- Support, content review and quality assurance of user centric manuals for farms, supply chain actors and certification bodies- Delivery of quality manuals by mid-August- Training and guidance for internal content creators of manuals in the process to build up capacity internallyActivities1. Understand and analysis of current state of manuals2. Creation of improvement plan for meeting quality expectations (gap analysis)3. Updating manuals and support of internal content creators of manuals4. Delivery of above mentioned (3) manuals approximately by mid-AugustDeliverablesWeek 1: Review and improvement: Section Intro and general structureWeek 2: Review and improvement: Sections 1-3 DeliveryWeek 3: Review and improvement: Sections 4-7 DeliveryWeek 4: Review and improvement: Sections 8- 11 DeliveryWeek 5: Complete Quality ReviewWeek 6: Training session to upskill team on creation of User ManualWeek 7: Delivery of quality Manual: Completion of task User centricity & Info graphicsGeneral Terms and Conditions for Request for Proposal· Applicants must provide all requisite information under this RFP and clearly and concisely respond to all points set out in this RFP. Any proposal, which does not fully and comprehensively address this RFP, may be rejected.· Proposals and/or any additional information received after the submission time and date are subject to rejection by RA.· Incomplete proposals may be rejected by RA at its discretion.· RA reserves the right to request additional information at any time during the procurement process.· RA is at liberty to make multiple or no selections as part of the proposal process. RA also reserves the right to cancel the procurement.· All proposal costs shall be borne by the applicant and will not be reimbursed by RA.· It is the responsibility of every bidder to identify any information of a confidential or proprietary nature contained in its proposal so that it may be handled accordingly. However, RA cannot guarantee confidentiality.Selection Criteria and qualificationsThe consultant or consultant firm should comply with the following minimum qualifications:· Experience with creation of technical manuals for different stakeholder groups (farms, supply chain and certification bodies)· Expertise in instructional design· Experience in graphical visuals for user complex user manuals· Understanding of Rainforest Alliance Standards and it’s implications for our technical systemsSelection of the consultant or consultant firm is based on the following criteria:Financial proposal or budgetPrevious ExperienceAvailabilityProposal Process and FormatInterested consultants or consultant firms should submit their proposal including the following:Statutory Requirements: Upon request, the consultant should supply all required legal documents as may be required by RA and/or local law, e.g. work permit, bank details, registration details, tax documents etc. When opportunity is restricted to a specific location, only candidates authorized to work in the location will be considered.Technical proposal requirements:o Project team profile (if a Consultant Firm)o Work plan/technical proposal/methodology/timeline for deliverableso List of previous engagements that addresses the above experience desiredo Current C.V.(s)o Contact details of recent references (including full name, email and phone number)Financial proposal requirements:o Fixed price: please include budget to complete above mentioned deliverableso Basis for costing: please include previous rateso Currency: EURAll proposals must be submitted to with the subject “Technical Manual Production Specialist”.Finalists will be notified of their selection by 11th July.Contact person for questionsSun JenzenDeadline for submission of proposals6th July 2025Thank you for your interest in working with the Rainforest Alliance
