Customer Care Professional - Credit (Dutch / English) 1st October Start Date
- Amsterdam, Noord-Holland
- Vast
- Voltijds
Every Credit Specialists represent the American Express brand. They take work seriously because they are more than just a voice on the phone, they’re problem solvers and relationship builders. The people you will work with, and the Card Members you will care for, value your passion and unique personality as much as we do.
In the Credit team, you will be responsible for managing first contact resolution with Card Members who are either out of pattern, overdue or have had a rejected direct debit. These Card Members require re-education on the impact of late or rejected payments. You will provide benefits to those Card Members that pay the amount due, encourage continued use of the card and prevent future occurrence through negotiation and education.In your role you will:
- Negotiate for the collection of overdue payments
- Secure the repayment of due and overdue funds
- Put in place payment commitments that balance the Card Member’s ability to repay and ongoing account management
- Uphold the American Express brand image and customer loyalty through outstanding customer service
- Work to the highest standards with a balanced delivery of both customer experience and shareholder value
- An excellent communicator with exceptional interpersonal skills
- Assertive with an accomplished telephone manner
- Confident taking initiative and making difficult judgement calls
- Able to use negotiation and relationship management skills to provide win-win outcomes
- Passionate about American Express and customer service
- Display a passion to serve by delivering extraordinary service in every interaction with our customers
- The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis
- Strong interpersonal, communication and listening skills
- Self-motivated, results-oriented and positive
- Demonstrate personal excellence by remaining positive in difficult situations
- Well-presented and professional
- Verbal and written communication skills Dutch (fluent) and English are required
- Team player who demonstrates self-motivation & ability to work under pressure and unsupervised
- Ability to work in shifts
- Knowledge of Microsoft Office suite (Excel, Word, Outlook…)
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities