Customer Success Consultant

• Serves as the relationship owner within Customer Success to manage client relationship and execute critical communications
• Builds a network of effective and meaningful relationships at all levels to maximize business opportunities
• Leads Joint Business Plan process and is accountable for identifying and aligning customer objectives, defining and tracking success, defining strategic service delivery elements of Joint Business Plan and customer ways of working, and collaborating with other commercial functions to incorporate analytic and data quality elements into Joint Business Plan
• Leads key customer engagement processes (Quantified Business Opportunity and governance meetings), focusing on service delivery and ROI elements, highlighting outcomes, tracking priorities, sharing/receiving feedback/NPS, and refining Joint Business Plan to align with customer priorities and objectives
• Leads and owns NPS process, frequently and consistently reviewing success metrics and client satisfaction, and reviewing quality, escalation, and coverage to ensure client satisfaction is maximized
• Leverages existing NielsenIQ tools to advance Customer business objectives through strategic thought leadership and flawless execution
• Responsible for identifying opportunities through day-to-day engagements and handing off opportunities to Account Development to pursue
• Acts as Voice of Costumer ensuring client needs are being met by the appropriate teams - whether this is data quality escalation or a reporting need

• Extensive experience of analysing data in an FMCG environment
• Strong planning and servicing skills
• Experience of working with clients to solve business issues
• Excellent communication, presentation and interpersonal skills
• Demonstration of how to design solutions to answer client business issues
• A consultative style of working
• A proven track record of delivering success through others
• Ability to build strong networks and relationships, internally and with client

• Flexible working environment: we offer a flexible work environment with a hybrid home/office system, giving you the opportunity to work efficiently both on-site and remotely from home
• Customer Success Academy: extensive onboarding and ongoing learning to support your professional development
• Combination of international work environment and local customers: you will be part of the international organization with local clients, providing you with a diverse and stimulating work environment
• Diverse Career Paths: explore various career paths within the NielsenIQ structure, both in the Netherlands and internationally, as you grow and advance in your role
• Volunteer time off

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NielsenIQ