IT second line Service Desk employee - Oostrum
Suc6 Recruitment
- Oostrum, Limburg
- Vast
- Voltijds
- Logistiek/ transport / inkoop
- Noord Limburg
- HBO
- Perform day-to-day and project-based work with minimal disruption of logistics business processes (implementations/changes).
- Log and track Service Desk (ServiceNow) tickets, keeping users up to date with timely and concise communication.
- Install, configure, manage, and optimize hardware and infra networks.
- Troubleshoot incidents, escalate where required, ensure timely resolution.
- Provide user support and training for general hardware, software, and other mobile/telecommunication devices.
- Identify, track, and escalate repetitive/severe issues, problems to realize changes and continuous improvements.
- Ensure current documentation of local processes and procedures.
- Education level minimal on MBO-4 level.
- At least 1-year prior desktop and infrastructure hardware support experience in a similar role.
- Preferably ITIL Foundation certificate.
- Experienced with networking infrastructure and VPN.
- Knowledge of Windows 10+ OS.
- Experience with Active Directory (Users and Computers).
- Basic to intermediate understanding of Windows Networking environment.
- Exposure to LAN/WAN/Wi-Fi networks.
- MS Office/365 Troubleshooting Skills.
- A good monthly salary based on education and experience;
- A fixed contract with excellent working condition;
- 31 vacation days;
- Great opportunities for further development internally through training and education;
- Travel allowance;
- Attention to personal and professional development;
- Collective pension scheme;
- If you are not sick for 6 consecutive months, you will receive one extra vacation days;
- Ability to work at home.