HR Operations Specialist (German & English)

• You will be responsible for answering and handling inbound calls and cases from internal customers on HR related issues, as well as redirect questions to other, appropriate HR resources such as Payroll, Talent Management, Talent Acquisition, and Compensation & Benefits.
• You will provide accurate, consistent and timely responses via telephone, Teams and HR case management system
• You will direct employees and managers to the appropriate online support materials, reports, tools systems, and/or vendors, if applicable.
• You will escalate/elevate complex cases to other functions such as the Payroll Specialists, Benefits Administrator, Recruiter, Compensation analyst, HR Business Partner, etc., with deeper subject matter expertise, when additional research or interpretation is required.
• You will manage workload efficiency to fulfil commitments in accordance with established service level agreements (SLA’s).

• Bachelor’s degree in Business Administration/ Human Resources or related field or equivalent relevant experience.
• Fluency in German and English is essential. Fluency in French and or Spanish is highly preferred. Additional languages such as Dutch or Polish would be considered a plus.
• 1-2 years HR Administration and/or customer service experience is preferred.
• Strong relationship management and customer service skills.

• Flat hierarchies and responsibility. Through flat hierarchies, we strengthen the initiative and willingness of our employees to take over responsible tasks.
• We grow talent. At Stryker we offer great personal and internal career development for our employees, with the possibility to make both vertical and lateral position movement.
• Team spirit & engagement. We create engaged and inclusive teams that encourage colleagues to share their diverse perspectives and opinions.
• Competitive salary and Benefits. With us, you will receive a competitive salary and benefits commensurate with your job.
• Recognition of your performance. At our company, outstanding individual and cross-functional team performance is rewarded. Ideas, projects, or other exceptional achievements can be submitted for various awards on a local and global level.
• Employee Resource Groups (ERGs). Our ERGs are dedicated to fostering an inclusive, diverse, and supportive workplace environment. They provide opportunities for development, networking, and collaboration, and are open to all employees. Our ERGs are committed to promoting inclusion and belonging, helping every individual thrive and contribute to our shared success.

Stryker