Supervisor Customer Service

DSV

  • Sevenum, Limburg
  • Vast
  • Voltijds
  • 4 dagen geleden
Job Req Number: 94968
Time Type: Full TimeMove forward as Supervisor Customer Service at DSV in VenloAre you known for your commitment, sense of responsibility, and strong leadership qualities? Do you have an affinity for logistics and do you take on the challenge every day to achieve the best customer experience for our clients? Then this is your opportunity to join DSV as a customer service supervisor!You get it doneSatisfied customers, both internal and external, are the goal that you and your team strive for every day: you're on it.How you do this? Your team plays a central role between the customers assigned to you and our internal departments. Together with your team, you ensure that the right data and schedules are available for the entire logistics process. By handling various administrative tasks and planning activities, you and your team ensure that the specific wishes and agreements of the customer are met. In this role, you, along with your colleague Supervisor, are responsible for leading two teams and report to the site manager. You achieve this by:
  • preparing and eventually executing MBRs (Monthly Business Reviews) with customers;
  • conducting operational/tactical discussions with the customer regarding performance and daily operations;
  • planning/distributing tasks, coaching and guiding employees, and conducting work meetings. Your focus is on further developing and cross-training your team;
  • conducting result and appraisal interviews;
  • collaborating constructively with your colleague customer service supervisor.
Your team at DSV stands out for its excellent combination of experience and a strong sense of collegiality, consisting of 10 colleagues. With your team, you support each other and share knowledge about various tasks. We are a dedicated team with a good sense of humor, prioritizing workplace enjoyment!We are DSV, we growDSV is a global provider of transport and logistics services. With offices in more than 90 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses.We are DSV, we are growing. DSV is a global provider of transport and logistics services, with offices in over 90 countries and a growing network of partners. In this role, you have the freedom to run your own business within clear frameworks, with the implementation entirely in your hand, says Joey Teunisse, Site Manager.In the Netherlands, we operate from over 25 branches, with more than 3,000 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.You bring
  • some experience in leadership, such as in a senior customer service role, as a customer service team lead, or similar;
  • strong, entrepreneurial, and connecting qualities. You demonstrate commitment and always act from a customer-focused role;
  • the ability to communicate in English at all levels. If you also speak Dutch or other languages, that is certainly an advantage.
It all counts for this vacancy of supervisor customer service in Venlo. Furthermore, it is of course important that you feel at home with us. That will certainly be possible if you like to keep going, have guts and want to grow with DSV.You getWorking at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive, which is why we always want to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment we also offer:
  • a salary tailored to your knowledge and experience.
  • professional and informal working environment where your voice matters.
  • 24 vacation days, 4 ADV (reduction of working hours) days, and 8% holiday allowance.
  • favorable pension scheme, with a part being premium-free and a 5% own contribution.
  • access to knowledge and training through our DSV Academy, allowing you to grow and influence your career path.
Move forwardSend your resume with motivation or leave your details and we will contact you. Any questions about this vacancy? Our corporate recruiter Manouk Lips answers all your questions via +31 (0)6 5188 5961 or .DSV - Wereldwijd transport en logistiekDSV biedt een dynamische werkomgeving die inclusiviteit en diversiteit stimuleert. We doen zaken op een integere manier, met respect voor verschillende culturen en de waardigheid en rechten van individuen. Als je bij DSV komt werken, werk je voor een van de best presterende bedrijven in de transport- en logistieke sector. Je maakt deel uit van een getalenteerd team van ongeveer 75.000 medewerkers in meer dan 80 landen, die gepassioneerd werken aan het leveren van geweldige klantervaringen en diensten van hoge kwaliteit. DSV streeft ernaar het voortouw te nemen op weg naar een duurzamere toekomst voor onze sector en wij zetten ons in om te handelen met respect voor de natuur.Wij bevorderen samenwerking en transparantie en streven ernaar getalenteerde mensen aan te trekken, te motiveren en te behouden in een respectvolle cultuur. Als je gedreven en getalenteerd bent en deel wilt uitmaken van een vooruitstrevende en veelzijdige organisatie, dan ondersteunen wij jou om je potentieel te bereiken en je carrière vooruit te helpen.Bezoek en volg ons op , , enBekijk wie we zijnopen/closeJob area: ManagerialSupervisor Customer ServiceSevenum

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