Customer Success Specialist (German Speaker) at Noovy
Quentin Hotel Amsterdam
Amsterdam, Noord-Holland
€ 2.300-3.000 per maand
Vast
Voltijds
15 dagen geleden
Customer Success Specialist (DACH Market/German Speaker) at Noovy (Must be physically present in Germany)Are you a hospitality professional in Germany who thrives on building relationships? Noovy is expandingand seeking a dedicated Customer Success Specialist to support our clients in the DACH market. Thisis a fully remote position where you will be the key contact for hoteliers, ensuring their success andsatisfaction with our platform.What you'll do:● Onboarding: Guide new clients through a seamless 4-week onboarding process, ensuring theyare fully set up and confident with our system.● Support: Be the first point of contact for hoteliers, handling their questions and resolving issuesefficiently via email, chat, and phone.● Account Management: Act as a trusted advisor to our partners, ensuring they have thenecessary tools and support to succeed.● Additional Responsibilities: There will be opportunities for on-site client visits and assisting withthe design and delivery of training sessions.Who you are:Experience: You have at least 1 year of experience in hotel operations (e.g., front desk, reservations)and a solid understanding of systems like PMS, booking channel management, and hotel revenuemanagement.Skills: You are a natural communicator with strong empathy, patience, and problem-solving skills. Youhave a genuine passion for the hospitality industry.Languages: You are fluent in German and English.Location: This is a remote role. You are also willing to travel for on-site client onboarding in Germany. 20% travel may required (On company Expense).What we offer:● Competitive Salary: A salary of €2,300-3,000 per month depending on your experience.● Work-Life Balance: 25 vacation days per year.● Perks: Travel allowance, pension contributions, and discounts on Noovy's products.● Growth: We support your professional development and provide the best tools for both office and remote work.● Team: You'll be part of a diverse, multilingual team and have the chance to work with passionate hoteliers.