Customer service representative

Start People

  • Rotterdam, Zuid-Holland
  • € 2.800-3.000 per maand
  • Tijdelijk
  • Voltijds
  • 17 dagen geleden
dropdownOpen && $refs.languageDropdownMobile.scrollIntoView({ behavior: 'smooth', block: 'end' }), 200)" class="flex justify-between shadow-xs rounded cursor-pointer">EnglishNederlandsDeutschpolskiSearchVacancies Entire siteSearch vacanciesWhen autocomplete results are available use up and down arrows to review and enter to select. Touch device users, explore by touch or with swipe gestures. Empty fieldShow vacanciesSearch on websiteShow results When autocomplete results are available use up and down arrows to review and enter to select.Popular searchesTipsTips for a job interviewTipsTips for a job interviewCustomer service representative€2,800 - €3,000Vacancy Number: 2025-38447Vacancy details
  • • Fulltime
  • • Rotterdam
  • • MBO 4
Get in touchVacancy informationAs a customer service medewerker, you will contribute to creating a seamless and positive experience for our customers. You'll handle inquiries and resolve issues efficiently across multiple communication channels, ensuring customer satisfaction at every step. With your strong communication skills and ability to multitask, you'll play a key role in maintaining smooth operations in a fast-paced environment.What You Will Do:
  • Resolve customer inquiries: via phone, email, and live chat, both pre- and post-purchase.
  • Maintain accurate records: document customer interactions and provide precise information using the appropriate tools.
  • Handle complaints: offer suitable solutions and alternatives within set timeframes, ensuring complete resolution and follow-up.
  • Identify customer needs: assess and address customer requirements to enhance satisfaction.
  • Adhere to procedures: follow established communication protocols, guidelines, and company policies.
Read more...Salary€2,800 - €3,000EmploymentFulltimeEducationMBO 4LocationRotterdamContracttypeTijdelijk met uitzicht op vast1024" x-on:resize.window="show = (window.innerWidth > 1024) ? true : false" x-on:open-description.window="if($el.getAttribute('x-ref') === 'description') { $el.open = true; show = true }" x-bind:open="show">About the positionAs a customer service medewerker, you will contribute to creating a seamless and positive experience for our customers. You'll handle inquiries and resolve issues efficiently across multiple communication channels, ensuring customer satisfaction at every step. With your strong communication skills and ability to multitask, you'll play a key role in maintaining smooth operations in a fast-paced environment.What You Will Do:
  • Resolve customer inquiries: via phone, email, and live chat, both pre- and post-purchase.
  • Maintain accurate records: document customer interactions and provide precise information using the appropriate tools.
  • Handle complaints: offer suitable solutions and alternatives within set timeframes, ensuring complete resolution and follow-up.
  • Identify customer needs: assess and address customer requirements to enhance satisfaction.
  • Adhere to procedures: follow established communication protocols, guidelines, and company policies.
1024" x-on:resize.window="show = (window.innerWidth > 1024) ? true : false" x-on:open-description.window="if($el.getAttribute('x-ref') === 'description') { $el.open = true; show = true }" x-bind:open="show">What we offerAt Ochama, we believe in empowering our team members by offering a supportive environment where you can thrive professionally and personally. Here's what you can expect when you join us:
  • Salary between €2800 and €3000 per month.
  • Temporary contract with the prospect of permanent employment.
  • Full-time position, 40 hours per week.
  • Work in an innovative and diverse team.
  • Opportunities for personal and professional growth.
  • Access to online learning platforms and networking opportunities.
1024" x-on:resize.window="show = (window.innerWidth > 1024) ? true : false" x-on:open-description.window="if($el.getAttribute('x-ref') === 'description') { $el.open = true; show = true }" x-bind:open="show">Job RequirementsWe are seeking a proactive and customer-focused professional with excellent communication skills and a knack for problem-solving.
  • Fluent in English and German or French, spoken and written.
  • Experience in customer contact via phone and other channels.
  • Skilled in multitasking and effective time management.
  • Minimum MBO level and proficient in Office software.
  • Willing to work from our Rotterdam office.
1024" x-on:resize.window="show = (window.innerWidth > 1024) ? true : false" x-on:open-description.window="if($el.getAttribute('x-ref') === 'description') { $el.open = true; show = true }" x-bind:open="show">About the companyOchama, based in Rotterdam, is an innovative online one-stop-shop and part of JD.com, one of the world's largest e-commerce companies. With a wide range of top brands, from food to non-food, Ochama aims to simplify and enhance everyday life for its customers.At Ochama, you work in a dynamic and diverse environment where collaboration, customer focus, and personal development are central. The company invests in your growth with access to online learning platforms and networking opportunities within an international context.We believe in equal opportunities and our vacancies are open to everyone.Still have questions?Fill in the application formRegister for job placement and apply direct for this position.First nameLast nameEmail address !\.)@(?!\.)([A-Za-z0-9.-]+\.[A-Za-z]{2,})$" data-val-required="The mandatory Email address field is not filled in." id="EmailAddress" name="EmailAddress" placeholder="someone@example.com" type="text" value="" x-bind="emailInput" /> 0" x-transition.opacity> Did you mean ?Confirm your email addressMobile numberEnter a valid telephone number. For example +31612345678, 0031612345678 or 0612345678.I live in The NetherlandsPostal codeEnter a valid Dutch ZIP code consisting of four digits, a space and two letters. For example 0000 AA.Resume (optional)Upload a resume which will give us and our (potential) clients a good overview of who you are as a candidate. It is your choice whether or not to include a photo on your resume – it will have no negative consequences for the recruitment process. By uploading a resume with a photo, you grant your permission for Start People and the affiliated companies to process this photo and to share it with (potential) clients.Motivation (optional)Your data is used for a job placement, a process that is partly automated. In our you can read how we process your personal data.SubmitWist je dat...Wij jou persoonlijk begeleiden in jouw zoektocht!Weet je nog niet precies wat je wilt gaan doen maar wil je daar graag in begeleid worden? Meld je dan nu aan en wij gaan je persoonlijk helpen!Ook al gekeken naar deze vacatures?Bekijk snel onze nieuwste vacatures op de website en wellicht vind jij wel direct jouw droombaan!

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