About ZenchefAt Zenchef, we empower over 20,000 European restaurants. Our platform streamlines reservations, optimizes table management, and fosters lasting connections. With a suite of features enhancing the entire dining journey, we redefine experiences, turning first-time diners into loyal regulars. Our mission is to create memorable dining moments, and our vision is a restaurant industry where technology brings people together at the table.At Zenchef, our core values-Craft, Thrive, and Heart-guide everything we do. We are dedicated craftspeople who blend ownership with hospitality, prioritize quality, and embrace continuous growth. Leadership, a focus on long-term success, and a commitment to development shape our decisions, creating an environment where everyone can thrive. Rooted in trust and compassion, we celebrate unity and cherish the moments we share together.👋🏻 Your purpose:As a Customer Success Manager, you'll be the strategic partner for our customers-guiding them from onboarding through adoption, growth, and renewal. Your mission is to ensure each customer sees clear value from our solution, feels supported, and grows with us over time. You'll act as the voice of the customer internally and a trusted advisor externally, working cross-functionally with product, support, sales, and marketing to deliver an exceptional customer experience.🫱🏼🫲 Your team:You will join our Customer Experience team, a passionate group committed to providing the best service to our customers. Reporting to the Head of Customer Success, you will work closely with various departments and oversee the Enablement function, from our Amsterdam office.🧑🏼🍳 What you will do:Own a portfolio of accounts (SMB/Mid-Market/Enterprise) and build strong relationshipsConduct training sessions and product walkthroughsDrive product adoption, usage, and expansion within accountsMonitor account health, proactively address issues, and reduce churn riskServe as the customer advocate internally-surface pain points and feature requestsAnalyze usage trends and business impact to help customers get the most out of the productCollaborate with Sales on upsell opportunities and renewalsContribute to playbooks, onboarding materials, and internal documentationSupport continuous improvement of the CS journey through feedback and experimentation🍽️ What you will bring to the table:2-4 years of experience in Customer Success, Onboarding, or Account Management in a SaaS or tech-driven environmentExperience in platform migration and/or new market expansion, preferably for GermanyExcellent communication and relationship-building skillsExperience working with B2B clients, ideally in hospitality, retail, or POS/booking systemsProven ability to manage change-sensitive customer relationshipsHighly organized, proactive, and confident juggling multiple customer journeys at onceComfort working cross-functionally with support, product, and operations teamsFluent in English and German🤩 What we offerBase salary of 40,000 EUR per year + variable & upsell bonusA bright office in Amsterdam's Jordaan district, with a sun-drenched roof terrace and our own bar & restaurantA hybrid work environmentA work from abroad policyDaily restaurant-worthy lunches from our in house chefRegular breakfast in the officeMonthly well-being budgetPension Plan30 vacation daysA Swapfiets to bike around Amsterdam or commuting allowance
