Customer Support Agent - French
- Eindhoven, Noord-Brabant
- Vast
- Voltijds
Customer support representatives are secret heroes of the business world, handling many inquiries, troubleshooting issues, and offering solutions while keeping their smiles on.A day in the life of a customer support representative is a rollercoaster of emotions, challenges, and victories. It's not just about troubleshooting; it's about creating positive experiences for every customer, fostering trust, and leaving a lasting impression.We are all Individuals that have their own set of skills and strengths. When the whole team works as a unit, everyone has an opportunity to learn from each other. This process leads to resource building and enables the team to become better equipped to deal with new challenges. While being a strong team working in a good international environment, making us great colleagues amongst each other. There is also an opportunity for professional development within the company in the future.As a Customer Support Agent, you are responsible for the effective processing and logistics flow of our total order flow process in the French region and customer satisfaction within the EMEA Fluke Order Management Team.No day in the life of a Customer Support Agent at Fluke is the same. You will be handling a variety of tasks while putting into practice your communication and problem-solving skills to assist customers with queries. By consistently providing a high level of service, you will build strong relationships with customers and ensure loyalty and satisfaction.In the role of Customer Support Agent, you will:
- Process orders and complaints by taking appropriate actions by researching and resolving problems or complaints regarding inaccurate and/or improper deliveries, damages, and claims.
- Supply all required information and documents regarding delivery, customs regulation and formalities, transportation/shipping, and invoicing.
- Inform the channel partners about prices, delivery times, the content of the order, and any other commercial information by phone, email, and online.
- Process quotes based on sales or channel partner input.
- Responsible for continuous improvement of customer satisfaction.
- You will be part of our multinational Order Management EMEA team which is integral to business success.
- Seeing the variety of cultures and languages in combination with the positive atmosphere within the team makes for a fun, engaging, and supportive environment where your input is highly valued.
- Intermediate vocational degree/MBO.
- Previous experience in logistics or electronic equipment and planning environment would be preferred.
- Proficiency in English and French.
- Excellent digital literacy, including MS Word, Excel, and Outlook.
- Excellent communication and problem-solving skills.
- Ability to work independently and in a team.
- Can-do mentality and strong customer focus.
- A keen eye for details.
- We value humility and are as interested in you as a person as we are in your talent. We believe that diversity drives innovation and contributes valuable insights.
- Transparency, openness, and a willingness to learn are part of our core values. We offer an international and friendly work environment with energetic company culture.
- Aligning business and personal needs is important, so we provide flexibility to enable you to bring your best to work.
- We support important causes and team up to find meaningful ways to give back to the community through the Fluke Day of Caring.
- Working at Fluke gives you access to a robust career development process and exciting opportunities focused on growth.