Customer Success Manager - German speaking

project44

  • Amsterdam, Noord-Holland
  • Vast
  • Voltijds
  • 5 dagen geleden
Why project44?Project44 optimizes the movement of products globally, delivering better resiliency, sustainability, and value for our customers. As the supply chain connective tissue, we operate the most trusted end-to-end visibility platform that tracks more than 1 billion shipments annually for the world's leading brands. The undisputed leader in the market, project44 was named the Leader in the Gartner Magic Quadrant, #1 in FreightWaves' FreightTech 25, and the Customer's Choice in Gartner Peer Insights' Voice of the Customer report. project44 is headquartered in Chicago with a diverse and fast-growing, global workforce.If you're eager to be part of a winning team that works together to solve some of the most challenging supply chain challenges every day, let's talk.Key Accountabilities
  • Partner with customers to develop strategies to ensure best use of the product and help them achieve maximum value from our services
  • Summarize product feedback gathered from customer meetings and act as advocate for our customers with internal development and product teams
  • Form relationships and educate the customer on new product introductions and features to drive optimal product use
  • Serve as the main point of contact for the customer (external) and the voice of the customer (internal) to projects and help prioritize product requests
  • Monitor customer health and risk. Develop and execute success plans when required working with customer support, product development and engineering
  • Facilitate Quarterly Business Reviews with customers
  • Proactively manage multiple accounts to ensure customer's success in services renewal, adoption of products, customer health and overall satisfaction
  • Identify opportunities for upsell alongside sales and account management team
  • Maintain up to date knowledge of logistics industry, EDI, and blockchain
Requirements & Preferred Skills
  • Experience in supply chain, strongly preferred
  • Experience working with fast-growth technology company, preferred
  • 5-7 years of experience working with enterprise customers in Account Management, Customer Success or Consulting
  • Experience working with a SaaS or platform product, preferred
  • Comfortable presenting to leadership and in a large group
  • Ability to be strategic, but still roll up your sleeves to accomplish what needs to be done
  • Highly organized with a strong sense of urgency to meet deadlines
  • Excellent client-facing, German and English written and verbal skills
  • Some travel for key customer meetings and events
About project44Since 2014, project44 has been transforming the way one of the largest, most important global industries does business. As transportation and logistics continues to evolve and customer expectations around delivery become more demanding, industry technology must rise to the occasion. In just a few short years, we've created a digital infrastructure that eliminates the inefficiencies caused by dated technology and manual processes. Our Advanced Visibility Platform is used by the world's leading brands to track shipments, collaborate with supply chain partners, drive operational efficiencies, and create outstanding customer experiences.

project44